Return & Refund Policy

Overview

This policy applies to purchases made through The Himalayan Boutique online store.

By placing an order with us, you agree to the terms outlined below. This policy is in addition to your rights under the Australian Consumer Law, which cannot be excluded.

Change-of-Mind Returns

We accept change-of-mind returns on eligible items within 14 days of delivery.

To be eligible for a return, the item must:

• Be returned within 14 days of delivery
• Be unused, unworn and unwashed
• Be in its original condition
• Include all original packaging and tags
• Be accompanied by proof of purchase

We reserve the right to reject a change-of-mind return if the item does not meet these conditions.

Customers are responsible for return shipping costs.

Original delivery fees are non-refundable for change-of-mind returns.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges for change-of-mind returns.

Customers may return an eligible item for a refund and place a new order for the preferred product or size.

Faulty, damaged or incorrect items may be replaced where appropriate.

Faulty, Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives faulty, damaged or incorrect.

Please provide:

• Your order number
• Clear photos or videos showing the issue
• A description of the problem

Once the issue has been assessed, we will provide an appropriate remedy in accordance with Australian Consumer Law. This may include a repair, replacement or refund, depending on the circumstances.

The Himalayan Boutique will cover reasonable return shipping costs when an item is confirmed to be faulty, damaged or incorrect.

Your rights under Australian Consumer Law are not limited to 14 days.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Sale or clearance items
• Gift cards
• Earrings and other hygiene-sensitive jewellery
• Items that have been worn, washed, altered or damaged after delivery
• Items without their original packaging or tags

These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law.

Return Shipping

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Customers are responsible for change-of-mind return shipping costs. We recommend using a tracked postal service, as The Himalayan Boutique is not responsible for return parcels lost or damaged in transit.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. For a minor problem, we may choose to repair or replace the product within a reasonable time.

Australian Consumer Law does not generally require businesses to accept returns where a customer simply changes their mind. However, when a business offers a change-of-mind policy, it must follow that policy.

Contact Us

For return or refund enquiries, please contact:

The Himalayan Boutique
Email: info@thehimalayanboutique.com.au

Please include your name and order number in your email.